Frequently Asked Questions

Q: What makes TechAssistZone different?

• A: Our difference lies in our patient, personalized approach. With over 15 years of IT experience and a Master's degree, we combine deep technical knowledge with a genuine desire to simplify technology, especially for those who find it challenging. We focus on empowering you, not just fixing a problem.

Q: Can you teach me how to use my new smartphone/computer?

• A: Absolutely! Personalized tech training is one of our key services. We'll walk you through everything at your pace, ensuring you feel confident using your devices.

Q: What kind of tech issues can TechAssistZone help with?

• A: We assist with a wide range of everyday tech challenges, including computer and mobile device troubleshooting, internet and Wi-Fi issues, printer setup, software problems, virus removal, basic data recovery advice, and personalized tech training. Our goal is to simplify technology for you.

Q: Do you support both Windows and Mac computers?

• A: Yes, we provide support for both Windows PCs and Apple Mac computers, as well as iOS (iPhone/iPad) and Android smartphones and tablets.

Q: Where do you offer in-person support?

• A: Our primary in-person service area is the Central Coast NSW, where no call-out fee applies. We can also provide in-person support to surrounding areas, and a call-out fee will be discussed and agreed upon before any visit.

Q: How do I book an in-person session?

• A: You can book an in-person session directly through our "Book a Session" page on this website. Our booking system will show you available times.

• Q: How does remote support work?

  • A: Remote support allows us to connect to your computer or device over the internet, with your full permission. We use secure tools like Zoom, Microsoft Teams, or TeamViewer. This is ideal for quick fixes, software issues, or if you're located outside our in-person service area.

• Q: Is remote support secure?

  • A: Yes, we use industry-standard, secure remote access software. You are always in control and can end the session at any time. We cannot access your device without your explicit permission for each session.